How many credits are needed to generate a minute of video, and how do credits work for HD and green screen videos?
For standard videos, 1 credit is used for every 15 seconds, so 4 credits are needed for 1 minute. Videos shorter than 15 seconds also use 1 credit. HD videos require double the credits of standard videos, and using the green screen feature adds 1 extra credit per minute.
How do I purchase additional credits?
You can purchase more credits by upgrading to a higher-tier subscription plan, which gives you more credits at a better rate. If you prefer not to upgrade, you can enable usage-based billing, which charges you for extra credits at your plan’s per-credit rate. When your additional usage reaches $5, you’ll receive a bill for payment; any amount under $5 will roll over to the next billing cycle.
Can I get a refund for my credits?
Credits used for failed tasks are automatically refunded. If you are unhappy with the results of a completed task, you can submit feedback using the feedback button on the video detail page. After we review and confirm the issue, the credits for that task will be refunded to your account.
What happens to my credits when I upgrade my subscription plan?
When you upgrade your plan, any unused credits from your previous plan will be retained and carried over to your new plan. You will also receive the credits associated with your new plan immediately upon upgrading.
Will I lose my credits if I downgrade my subscription plan?
No, your existing credits will remain in your account when you downgrade to a lower subscription plan.
What happens to my credits if I cancel my subscription?
If you cancel your subscription, all credits provided through your subscription plan will be revoked on the day your membership ends.
What happens to my unused credits if I don’t use them within my subscription period?
Any unused credits will stay in your account as long as your subscription is active, even if you upgrade or downgrade your plan. If you cancel your subscription or if your membership ends due to payment failure, all remaining credits will be removed when your subscription expires.
How do I receive credits when I switch to annual billing?
When you switch to annual billing, you’ll receive all the credits for the entire year at once, making it easier to plan your usage. Any unused credits from your previous plan will also be carried over to your new annual subscription.
Does VisionStory provide weekly or daily login credits?
VisionStory offers a Weekly Visit Bonus, granting users credits for visiting the platform once per week. The number of bonus credits increases with higher membership tiers. Credits are automatically added when you visit during the week; if you do not log in that week, you will not receive the bonus. There is no daily login credit bonus.
