Go to the Profile page and click Delete Account. This will permanently delete your account and all associated assets. This action cannot be undone.
What is the refund policy?
Refunds are allowed in certain circumstances. For detailed information, please refer to our refund policy at https://www.visionstory.ai/docs/refund-policy.html.
Is my credit card information safe, and will it be subject to unauthorized charges?
We use a third-party service, Stripe, to manage your subscription. All your payment information, such as card numbers, is stored on their platform. Stripe is a widely used payment platform for many SaaS services and has high security standards, so you can rest assured that your information is safe.
How can I update the invoice to include company information?
To update the invoice with your company information, follow these steps: 1. Go to the ‘Subscription Details’ section of the pricing page and click on ‘Manage billing info’. 2. On the next page, click ‘Update Information’ in the Billing Information section. 3. Here, you can update details such as your company name, VAT number, and other billing settings. 4. Once updated, you can download the revised invoice from the ‘Invoice History’ section.
How do I update my billing information?
To update your billing information, go to the ‘Subscription Details’ section of the pricing page and click on ‘Manage billing info’. On this page, you can change your billing information, such as updating your card.
Why is my payment unsuccessful?
First, ensure that the credit card information you entered is correct. In some cases, our third-party payment platform (Stripe) may require additional verification, so pay attention to any prompts during the payment process. Additionally, your bank may also intercept certain transactions, so check for any notifications from your bank. And right now Stripe can't process payments from Russia. If you need assistance, feel free to email us for help.
What is usage-based billing?
If you require consuming more credits and do not want to upgrade to a higher plan, you can enable usage-based billing. This will charge you for additional credits at the agreed price per credit in your plan. Once your accumulated excess usage reaches $5, a bill will be generated for payment; any amount less than $5 will be carried over to the next billing cycle.
How can I switch to annual billing for my subscription?
To change your subscription to be billed yearly, select the "annually" option on the pricing page. This will display the annual payment prices for all subscription plans, which are calculated by multiplying the monthly price by 10, effectively giving you 2 months free. When switching from monthly to annual billing, it is considered a subscription upgrade, so the new plan's price will be charged immediately, and a new billing cycle will start from that time.
Besides Stripe, are there other payment methods like PayPal or bank transfer supported?
At the moment, VisionStory only supports payments through Stripe.
